Thursday, March 24, 2016

The Copy Machine Complication

Have you had one of those days when you wake up and convince yourself yeah, I'm going to work today and it's going to be a great day? And then you get to work and it doesn't go as planned. It's not really starting out as that great a day.

That was my work day yesterday. I got to work, and the office wasn't opened on time. That throws the whole day off. Our office works on the premise from the moment we open up that day we are working toward closing it down on time that day. The schedule was off from the very beginning of the day. You think to yourself. There's no problem we can get caught up. It's just going to throw us off a little.

Then the copy machine doesn't work right. It crumpled up the papers that were being copied. This wasn't going to work. We tried everything to get it to work, but no luck. The customers are starting to get a little edgy because they have to wait. And one of them commits the big customer no no. They state why can't you get that working. I immediately thought, oh, no you did not just say that!

This is kind of an informational moment (or two) in this post. For those of you who ever deal with civil servants keep this statement in mind. Do not ever take out your frustration on a civil servant because equipment isn't working. I repeat the ever part. You will have created the perfect storm. We are often working with equipment that is antiquated and limping along. When you take your frustration out on a civil servant you might have a person who is less likely to tell you the shortcuts. In fact they might just have the greatest defense weapon in the civil servants arsenal. That weapon is the FINE PRINT.

For those of you who don't know the fine print is that rule that any civil servant knows. It is usually something everyone tries to work around. But there are two times when the fine print will definitely be brought up. The first is when management tells us we have to follow that rule. And the second is when an individual is giving a civil servant a hard time. You will see that the fine print is going to be pointed out to you.

So back to the work day, I immediately pointed out that the form he completed clearly stated that he was supposed to bring his own copies of the information that was required. I was not supposed to make copies of it for him. That pretty much shut him up!

Now, was there a copy machine in the building that I could use. I work in a large building. You would think that this would be easy to determine. Oh, no, it took an act of congress to get me into another section of the building with a copy machine that would make copies that were acceptable for the purpose of the forms I was reviewing.

So, there was a good part of this. I would get my exercise by walking to the other side of the building. Can you believe it that copy machine jammed too? Hmmm, things really weren't going as planned.

That machine was a little easier to fix and I was back in business. Thankfully, the copy machine repair man came and was able to get the antiquated machine to work.

I guess the point of this post is some days do present complications, but that doesn't mean that it will be a horrible day. It's just the moment that is not going the way we want it to. And sometimes we just have to go with the flow and try to get through those tough moments. I mean those moments are what make each of us better people.




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